We get notes from customers telling us they appreciate the service we provide. Here is one that, when we opened the email, made our week! Thanks Randy! Robert of Automotive Autobahn: You left me a message on my cell phone about 2 weeks ago following up on a brief visit I made to your shop. You checked out my 02 Honda Odyssey to ensure that another shop could hook up their equipment for the state inspection. You got me right in and recommended a place nearby to get that done. That was great. Turns out that the next day I was in a "town hall" meeting where I work and they talked about one thing that customers want from businesses is a follow-up. It shows the customer that you … [Read more...]
How an air conditioning compressor breaks down
We had a new customer with an A/C problem. It wasn't blowing cold air into the vehicle. As it turned out, the compressor to the air conditioning system had broken. As most of us would want to know, she asked how it happened and what if anything she could have done to prevent it. The thing about your A/C compressor is that it runs most of the year, not just in the summer. Your HVAC system in your car is like your home. It pulls moisture out of the air and this is what cools us down in hot temperatures, and also what defrosts our windows in winter. But the compressor itself is like an engine. It needs servicing too. Her car probably would have never needed the repair if she had … [Read more...]