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European and Japanese Automotive Service :: Raleigh NC

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Home Archives for follow-up calls

Autobahn Raleigh November 2, 2012

Follow-Up with the Customer

We get notes from customers telling us they appreciate the service we provide.  Here is one that, when we opened the email, made our week! Thanks Randy! Robert of Automotive Autobahn: You left me a message on my cell phone about 2 weeks ago following up on a brief visit I made to your shop.  You checked out my 02 Honda Odyssey to ensure that another shop could hook up their equipment for the state inspection.  You got me right in and recommended a place nearby to get that done. That was great.  Turns out that the next day I was in a "town hall" meeting where I work and they talked about one thing that customers want from businesses is a follow-up.  It shows the customer that you … [Read more...]

Filed Under: Autobahn News, Services Tagged With: follow-up calls, maintenance

Autobahn Automotive :: Raleigh NC

4200-159 Atlantic Avenue
Raleigh, NC 27604
(919) 878-6191

Open Mon - Fri 8-5
Lunch daily from 11:30 - 12:30

Specializing in European and Japanese import vehicle service and repair for your Audi, BMW, Mini, VW, Mercedes, Acura, Honda, Lexus, Subaru, or Toyota

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